Job Description
Available Openings:1
Job Title:Senior Field Technology Consultant
Job ID:86536
Mount Laurel, NJ
Location:
Business Unit:Technology
Full/Part Time:Full-Time
Eligible for Relocation:N
Regular/Temporary:Regular
Travel Percentage:None
License:
About Ameriprise
Focused on people, not just our bottom line.
Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office
- and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.
Responsibilities
The Senior Field Technology Consultant will provide technology and practice management support for high profile/high touch AAG & AFG field advisors / staff groups and provide support for high-visibility/high impact system issues. Responsibilities include: on-boarding new advisors; hardware/software issue management; asset/inventory management; escalated troubleshooting; help the advisor force understand how they can leverage technology within their practices to both limit interruptions and improve productivity; and sales support for Ameriprise advisor technology products and services.
Major areas of accountability:
Sales Support
- On-boarding Support
- Problem Management/Resolution
- Asset Inventory Management
- Communication & Adoption ~~ Relationship Management
* Drive key sales strategies by introducing and selling the benefits of Ameriprise Advisor Technology Solutions to Ameriprise franchisees. Align with AFG leadership teams to identify advisor practices that may benefit from technology services to improve both the advisor and customer experience. In coordination with the technology service desk and the field leadership teams, work to preemptively identify at risk advisor practices and work to develop and implement plans to stabilize their technology platform.
* Support the new advisor/employee on-boarding process by: ordering, configuring and installing computer equipment, hardware, mobile phones, printers and software applications; assisting new advisors/employees with initial set up and resolving any initial access challenges; and provide/review technology policies and procedures with new advisors/employees.
* Provide training for advisors/staff on Ameriprise advisor technology products.
* Work directly with users to resolve a broad range of complex or escalated hardware/software problems such as incompatible 3rd party software on supported hardware. Provide accurate, timely and creative solutions for complex and/or escalated end-user and networking problems that enable end-user productivity via telephone, e-mail or on-site. Collaborate with corporate technology team to resolve issues as needed. Direct issues to the corporate technology help desk as appropriate.
* Working under established guidelines, order new hardware/software and maintain accurate office inventory records.
* Perform installations, configurations, and perform or coordinate maintenance repair and replacement of all equipment as required.
* Advise and assist with the purchase, installation, support and troubleshooting of new equipment including telecom, computer, video conference, copiers, sound and projection systems, within prescribed guidelines.
* Enable the adoption of Ameriprise technology solutions by pro-actively coordinating, communicating and providing 1:1 support for important corporate driven technology changes and implementations.
* Support the introduction of new hardware/software or changes/enhancements for users of Ameriprise technology products by helping them understand how to leverage technology within their practice. In partnership with the field ops team, communicate and share important information with each branch office.
* Maintain an expert understanding of the Ameriprise advisor technology solutions.
* Maintain effective working relationships with internal technology teams, vendor partners and business partners at management and end user levels.
* Routinely partner and follow-up with field business partners regarding technology changes or issues.
* Educate business partners on systems capabilities.
* Provide virtual and in-person customer support and maintain a strong focus on customer service.
Required Qualifications
* 5+ years broad technology support experience including hardware/software configuration and support and problem management support.
* Effective written and verbal communication skills and the ability to communicate technical issues in a non-technical manner.
* Excellent organizational and time management skills especially in the case of fluid or conflicting priorities.
* Expert level customer service/support skills and the ability to proactively anticipate and resolve technical problems.
Preferred Qualifications
* Experience and success working independently, thriving in an ever changing environment and able to handle multiple priorities.
* Demonstrated dedication to the customer service experience.
Disclosure
Brokerage, investment and financial advisory services are made available through Ameriprise Financial Services, Inc. Member FINRA and SIPC. Some products and services may not be available in all jurisdictions or to all clients. Ameriprise Financial Services, Inc. is an Equal Opportunity Employer.
© 2011 Ameriprise Financial, Inc. All rights reserved.
JCODE
JCODE:23269
JCODE:23912
J2W:LI
Available Openings:1
Job Title:Senior Field Technology Consultant
Job ID:86536
Mount Laurel, NJ
Location:
Business Unit:Technology
Full/Part Time:Full-Time
Eligible for Relocation:N
Regular/Temporary:Regular
Travel Percentage:None
License:
About Ameriprise
Focused on people, not just our bottom line.
Here, you'll be part of an inclusive, collaborative culture that rewards you for your contributions. You'll work with other talented people who share your passion for doing great work that's in the best interest of our clients. And you'll have plenty of opportunities to make your mark at the office
- and a difference in your community. So if you're talented, driven and want to work for a company that cares, put a rewarding career more within reach at Ameriprise Financial.
Responsibilities
The Senior Field Technology Consultant will provide technology and practice management support for high profile/high touch AAG & AFG field advisors / staff groups and provide support for high-visibility/high impact system issues. Responsibilities include: on-boarding new advisors; hardware/software issue management; asset/inventory management; escalated troubleshooting; help the advisor force understand how they can leverage technology within their practices to both limit interruptions and improve productivity; and sales support for Ameriprise advisor technology products and services.
Major areas of accountability:
Sales Support
- On-boarding Support
- Problem Management/Resolution
- Asset Inventory Management
- Communication & Adoption ~~ Relationship Management
* Drive key sales strategies by introducing and selling the benefits of Ameriprise Advisor Technology Solutions to Ameriprise franchisees. Align with AFG leadership teams to identify advisor practices that may benefit from technology services to improve both the advisor and customer experience. In coordination with the technology service desk and the field leadership teams, work to preemptively identify at risk advisor practices and work to develop and implement plans to stabilize their technology platform.
* Support the new advisor/employee on-boarding process by: ordering, configuring and installing computer equipment, hardware, mobile phones, printers and software applications; assisting new advisors/employees with initial set up and resolving any initial access challenges; and provide/review technology policies and procedures with new advisors/employees.
* Provide training for advisors/staff on Ameriprise advisor technology products.
* Work directly with users to resolve a broad range of complex or escalated hardware/software problems such as incompatible 3rd party software on supported hardware. Provide accurate, timely and creative solutions for complex and/or escalated end-user and networking problems that enable end-user productivity via telephone, e-mail or on-site. Collaborate with corporate technology team to resolve issues as needed. Direct issues to the corporate technology help desk as appropriate.
* Working under established guidelines, order new hardware/software and maintain accurate office inventory records.
* Perform installations, configurations, and perform or coordinate maintenance repair and replacement of all equipment as required.
* Advise and assist with the purchase, installation, support and troubleshooting of new equipment including telecom, computer, video conference, copiers, sound and projection systems, within prescribed guidelines.
* Enable the adoption of Ameriprise technology solutions by pro-actively coordinating, communicating and providing 1:1 support for important corporate driven technology changes and implementations.
* Support the introduction of new hardware/software or changes/enhancements for users of Ameriprise technology products by helping them understand how to leverage technology within their practice. In partnership with the field ops team, communicate and share important information with each branch office.
* Maintain an expert understanding of the Ameriprise advisor technology solutions.
* Maintain effective working relationships with internal technology teams, vendor partners and business partners at management and end user levels.
* Routinely partner and follow-up with field business partners regarding technology changes or issues.
* Educate business partners on systems capabilities.
* Provide virtual and in-person customer support and maintain a strong focus on customer service.
Required Qualifications
* 5+ years broad technology support experience including hardware/software configuration and support and problem management support.
* Effective written and verbal communication skills and the ability to communicate technical issues in a non-technical manner.
* Excellent organizational and time management skills especially in the case of fluid or conflicting priorities.
* Expert level customer service/support skills and the ability to proactively anticipate and resolve technical problems.
Preferred Qualifications
* Experience and success working independently, thriving in an ever changing environment and able to handle multiple priorities.
* Demonstrated dedication to the customer service experience.
Disclosure
Brokerage, investment and financial advisory services are made available through Ameriprise Financial Services, Inc. Member FINRA and SIPC. Some products and services may not be available in all jurisdictions or to all clients. Ameriprise Financial Services, Inc. is an Equal Opportunity Employer.
© 2011 Ameriprise Financial, Inc. All rights reserved.
JCODE
JCODE:23269
JCODE:23912
J2W:LI